Hearty Tortellini Soup

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Contact:

Artisan Easts ltd

Medcar House 149a Stamford Hil

London N16 5LL

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Contact@artisaneatsuk.org

1-929-556-9584

© 2026. All rights reserved.

Terms & conditions

Artisan Eats Ltd policy

At Artisan Eats Limited, we are committed to providing our customers with a seamless and enjoyable delivery experience. Our delivery policy is designed to ensure that your delicious artisan meals arrive at your doorstep in a timely and fresh manner. Below are the key points of our delivery policy.

1.Delivery Areas: We currently deliver to select areas within [insert delivery locations, e.g., city or region]. If you are unsure whether your location is included, please check our website or contact our customer service.

2. Delivery Timeframes: We strive to deliver your orders within [insert typical delivery timeframe, e.g., 30-60 minutes] from the time of order confirmation. During peak hours, delivery times may vary, and we appreciate your understanding in such instances.

3. Order Tracking: Once your order has been dispatched, you will receive a tracking link via email or text message, allowing you to monitor the status of your delivery in real-time.

4. Delivery Charges: A standard delivery fee of [insert fee amount] will apply to all orders below [insert minimum order amount for free delivery]. Orders above this amount will be eligible for complimentary delivery.

5. Contactless Delivery: To ensure the safety of our customers and staff, we offer contactless delivery options. Please specify your preferences during checkout.

6. Delivery Issues: If you experience any issues with your delivery, such as delays or incorrect orders, please contact our customer service team within [insert time frame, e.g., 2 hours] of receiving your order, and we will do our best to resolve the problem promptly.

Refund & Cancellation Policy for Artisan Eats Limited

At Artisan Eats Limited, we understand that circumstances can change. Our refund and cancellation policy is designed to provide our customers with transparency and support in these situations.

1. Order Cancellation:

- Customers can cancel their orders up to [insert time frame, e.g., 15 minutes] before the scheduled delivery time without incurring any charges.

- Cancellations made after this window will incur a [insert cancellation fee, if applicable].

- To cancel, please contact our customer service team via [insert contact method, e.g., phone or email].

2. Refund Policy:

- If you are not satisfied with your order due to reasons such as incorrect items or food quality, please reach out to us within [insert time frame, e.g., 24 hours] of delivery. We will review your claim and may issue a refund or replacement depending on the situation.

- Please note that refunds can only be processed to the original payment method used during purchase.

- Refund requests must be accompanied by relevant details, including order number, a description of the issue, and any photographic evidence, if applicable.

3. Expired/Undeliverable Orders:

- In the event that an order cannot be delivered due to incorrect address information provided by the customer, Artisan Eats Limited holds no responsibility for refunds. Please double-check your delivery details during checkout.

4. Discretion:

- Artisan Eats Limited reserves the right to refuse refunds or cancellations in cases where fraudulent activity is suspected.

Contact Us

For any inquiries regarding our delivery, refund, and cancellation policies, please do not hesitate to contact our customer service team at [insert contact info] or visit our website [insert website URL]. We are here to assist you and ensure your experience with Artisan Eats Limited is both enjoyable and satisfactory!